Terms of use



The customer acknowledges having read, at the time of placing the order, the general conditions of sale stated on this screen and the warning preceding these conditions and expressly declares to accept them in full and without reservation. These general conditions of sale shall prevail over all general conditions of purchase.


Product characteristics are displayed next to the photos. Our prices indicated for each product are expressed in Euros excluding delivery costs, the prices can be modified at any time at our initiative. The amount of delivery costs will be specified before validation of the order. Payment is made at the prices set on the order form, which remains intangible. We may be required to make, without notice, changes in the characteristics of the items photographed or drawn in our catalogs. In this case, we would not be required to supply the items in the old specifications and the responsibility of Customgraf.com could not be engaged.


It is necessary to request the creation of a customer account to be able to order on the site. To request an account, complete the appropriate form for your situation. You must identify yourself with a password associated with your e-mail address to access online commerce. The digital order recording systems are considered as proof of the nature, content and date. Customgraf.com confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded from the confirmation of the order.


Shipping costs include a contribution to packaging costs, plus shipping costs. The shipping costs depend on the country of destination and the mode of transport chosen.


The price invoiced to the customer is the price indicated on the order confirmation sent by Customgraf.com. The price of the products is payable in cash upon confirmation of the order. The products are sent after final receipt of payment in euros.

You can decide to pay:

- Online payment: By bank or Paypal from the site, thanks to secure payment.

- Bank transfer, Bank card and Paypal: the order is sent upon confirmation from the bank. It is valid for all countries.

Customgraf.com reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. In the event of a dispute, the contract will be suspended until regularization or terminated if there is insolvency of the customer.


After confirmation of order and confirmation from the bank of your payment, Customgraf.com undertakes to ship all the references ordered by the buyer within a period relating to the availability of the products. The availability of the products will be brought to the attention of the customer when ordering within 3 to 5 working days. The carrier undertakes to deliver the order to the buyer's address provided by Customgraf.com. All orders will be delivered in their entirety, in the event of a breakage or manufacturing delay on any of the products, no partial shipment will be made. If you are absent on the day of delivery: In the case of a shipment by post (Colissimo Suivi), a notice is left in your mailbox. You then have around 10 days to collect your package from your post office. In the case of a shipment by carrier, the latter leaves a notice on which is indicated the telephone number in order to agree on a new passage.

7 right of withdrawal

As the products are personalized in your image, they cannot be returned or refunded.

The validation of your order is the acceptance of the proof.


All Products for sale on the Website benefit from the legal guarantee of conformity (articles L217-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code).

You are informed that the company Customgraf.com is the guarantor of the conformity of the Products with the contract within the framework of these two legal guarantees.

You have a period of two years from the delivery of the Product to act in application of the legal guarantee of conformity.


If the package is deteriorated, damaged: In the case of a shipment made by the Post Office (Colissimo Suivi), it is imperative to refuse the damaged package. Your package must be in good condition and must not contain any external traces of opening. If no reservation has been made upon physical receipt of the package, it will not be possible for us to make any replacement or compensation whatsoever. In the case of a shipment by carrier, you must indicate on the voucher that you sign the reservations concerning damage and any missing items. You will also have to confirm these reservations directly to the carrier by Registered Letter with Acknowledgment of Receipt within 3 days of delivery. All orders placed are for the personal use of customers. Customers or recipients of the products are prohibited from any partial or total resale of the products. For orders outside the European Union, Customgraf.com de facto disclaims all legal responsibilities if the payment of taxes was not made by the customer in the country of destination. This contract is subject to French law, Customgraf.com cannot be held responsible for damage of any kind, whether material, immaterial or bodily, which could result from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of Customgraf.com will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, the Tribunal d'Annecy has sole jurisdiction, regardless of the place of delivery and the method of payment.


- When a person visits the www.customgraf.com site, customgraf.com installs cookies or connection cookies on the hard drive of the Internet user's computer.

- Cookies are data used by a web server to send status information to a user's browser, and for that browser to send status information back to the originating web server.

. Status information can be, for example, a session ID, language, expiration date, response domain, etc.

- This status information can be stored by the browser in various ways (a separate text file per cookie, a single file containing all the cookies,

possibility of encryption of this single file, etc.) or not be stored at all: this

depends on the browser type, version, configuration, etc.

- Some of these cookies have the exclusive purpose of allowing or facilitating the

communication by electronic means. Others are strictly necessary for the provision of an online communication service.

- In any case, the configuration of the navigation software makes it possible to inform

presence of cookies and possibly to refuse them.

- Most browsers are set by default and accept the installation of Cookies.

However, you have the option, if you wish, to deactivate the use of cookies by selecting the appropriate settings on your browser. Depending on the browsers used, the procedure may be different.


The transfer of ownership of the delivered goods is subject to full collection of the price in principal and accessories. In the event that the payments are not completed, the company reserves the right to take back the goods delivered. These provisions do not prevent the transfer of risks of loss, theft or damage caused. These are transferred to customers upon delivery.


In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Customgraf.com adheres to an e-commerce Mediator Service.

After prior written action by consumers vis-à-vis Customgraf.com, the Mediator's Service can be referred to any consumer dispute whose settlement has not been successful.

At European level, the European Commission provides you with an online dispute resolution platform.